Dear Insight Broadband Customer,

We are truly sorry if you are experiencing disruptions in your high-speed Internet service. We strongly believe that this work will improve your overall online experience and regret that, in the short-term, we may be inconveniencing you.

The following reboot process should restore your connection. If you have had previous disruptions during this upgrade and rebooting wasn’t successful, it should work this time.

Rebooting instructions:

Step 1: Shutdown (do not restart) the computer and leave it off. Unplug the electrical power cords to the modem and router or wireless router. Wait at least 1 Minute.

Step 2: Restart the cable modem by plugging the electrical power cord back in. Wait at least 2 Minutes.

Step 3: If you have a router or wireless router, plug the electrical power cord back in. Wait at least 2 Minutes.

Step 4: Turn the computer back on.

Thank you for your patience.