We have completed our Insight Broadband upgrade, and appreciate your patience throughout this process.
If you are experiencing any service difficulties, please refer to the rebooting instructions and troubleshooting tips below.
The following reboot process should restore your connection. If you have had previous disruptions during this upgrade and rebooting wasn’t successful, it should work this time.
| Step 1: | Shutdown (do not restart) the computer and leave it off. Unplug the electrical power cords to the modem and router or wireless router. Wait at least 1 Minute. |
| Step 2: | Restart the cable modem by plugging the electrical power cord back in. Wait at least 2 Minutes. |
| Step 3: | If you have a router or wireless router, plug the electrical power cord back in. Wait at least 2 Minutes. |
| Step 4: | Turn the computer back on. |
Specific instructions for rebooting WEBSTAR modems
TROUBLESHOOTING TIPS