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Tue, Nov 18, 2008
"Insight Broadband High-Speed Broadband Internet Service Privacy Policy" (Click here to read the privacy provisions that apply if you use the Insight Broadband High-Speed Broadband Internet Service.)
"Insight Broadband Website Privacy Policy" (Click here to read the privacy provisions that apply to all persons that access the Insight Broadband Website.)
Insight Broadband High-Speed Broadband Internet Service Privacy Policy
Insight has put in place the following privacy policy to inform its Insight Broadband High-Speed Broadband Internet Service customers of our practices regarding personally identifiable information that may be collected, used and disclosed while providing our Insight Broadband High-Speed Broadband Internet Service ("Insight Broadband Internet Service"). If you have any questions regarding this policy, please contact us at:
Please be advised that your use of other services provided by Insight, for example, use of Insight websites or other cable services, may subject you to additional privacy provisions. You should also be aware that our Insight Broadband Internet Service may allow you to view third party content or interact with third parties that are independent of Insight. By using these third party services, you may enable these third parties to obtain your personally identifiable information. You must review the privacy policies, if any, provided by these third parties. The practices described in this privacy policy do not apply to such third parties, and Insight is not responsible or liable if these third parties fail to follow their posted policies.
In this privacy policy, we use the Terms "Insight," "we," "us," or "our" to include Insight Midwest, L.P. and the Insight operating company that owns, operates or manages the cable system and Insight Broadband Internet Service in your area.
Personally Identifiable Information
"Personally identifiable information" is information that, when associated with an individual, identifies that individual. It does not include aggregate data that does not identify a particular person. The types of information that may constitute personally identifiable information include:
Personal registration and account information, including your name, addresses, such as service, billing and e-mail address, telephone numbers, home ownership or rental information, social security number, driver's license number, credit card or bank account information, billing, payment and credit records, service maintenance and repair records, service subscription and system transaction information, customer correspondence, marketing information, customer complaint and service history, records of deposits, damages and/or violations or alleged violations of the terms, conditions and policies that govern your use of the Insight Broadband Internet Service;
Account usage information, including the services you subscribe to, service preferences and settings you indicate through your voluntary interaction with the system and how often and long you access and use the Insight Broadband Internet Service when such information is accompanied by information that individually identifies you, certain transactions you make through the Insight Broadband Internet Service, and the number and name of e-mail addresses or accounts set up through the Insight Broadband Internet Service;
Technical information, including the types and number of devices you use to connect directly or indirectly to the system (e.g., converters, cable modems, or other equipment); information about your device hardware or software; the location, configuration, delivery and routing of these devices and our services to you; and individual maintenance and repair records for the devices you use for the Insight Broadband Internet Service; and
Other information accompanied by individual information that identifies you, including electronic communications, content or other transmissions, research records containing information obtained through voluntary customer interviews or surveys, information provided to Insight from receipt of cable or other services, publicly available information, or other information collected to render our Insight Broadband Internet Service to you.
Some information above may be separated or segregated from identifying information where it is no longer considered personally identifiable information and becomes aggregate, non-personal information. Aggregate information may be collected, used or disclosed for broader purposes than provided in this policy.
Collection and Use of Personally Identifiable Information
Insight collects personally identifiable information when you voluntarily provide this information to us, when you have consented to the collection such information, or if the collection is otherwise authorized by law.
Applicable law authorizes us to use our cable system to collect personally identifiable information as necessary in order to render our Insight Broadband Internet Service and service features and to detect unauthorized reception and use of our Insight Broadband Internet Service and service features. We can only use our cable system to collect personally identifiable information for these purposes unless we obtain your prior written or electronic consent.
Insight may collect and use personally identifiable information about you or users of your Insight Broadband Internet Service account, as provided for in applicable law, in order to:
Operate and provide the Insight Broadband Internet Service, including to establish, install, support, upgrade and enhance our services to you; confirm receipt of requested services and service changes; establish secondary accounts on the service; transmit your voluntary communications or content over the system, such as e-mails, video-mail, instant messages and other voluntary submissions or preferences; and to manage our service network;
Provide account customer service, including to invoice, bill and manage your account; provide technical and software support; anticipate, identify and resolve problems with the service; communicate with you about service issues or announcements, service changes, enhanced features, improvements, special offers or promotions, and new product or service offerings we think may be of interest to you; and to survey customers about preferences and interests;
Protect our Insight Broadband Internet Service and customers, including to protect the security of our facilities, equipment, services and/or customers; investigate and detect unauthorized reception, use or abuse of our services; and prevent potentially unlawful activity or activity that threatens our network or otherwise violates the Insight Broadband Internet Service Agreement; and
Ensure compliance with applicable laws and our terms, including customer compliance with the terms, conditions and policies governing the Insight Broadband Internet Service; and maintaining our business, tax, and accounting records.
Insight may use your personally identifiable information, in conjunction with information available from other sources, to market new services or products to you or that may enhance or optimize your service features. If you do not want to receive Insight Broadband Internet Service promotional or marketing information calls, e-mail, or direct marketing other than bill stuffers, please contact us by clicking here.
In order to protect the security of the Insight Broadband Internet Service and our network, we may operate certain network protection features to scan proper customer use of the Insight Broadband Internet Service and to detect unauthorized access or activity. We will not collect additional personally identifiable information while utilizing such network protection features unless the collection is authorized under federal law.
We may also combine personally identifiable information we have obtained in accordance with this policy with other publicly available information (such as census and household information) or information obtained from our affiliated entities or other third parties. We may use this information to create an enhanced customer database, to research and/or update our service features, or we may segment personally identifiable information to create separate customer lists or to separate aggregate information. Aggregate information lists that we may collect or create do not identify individual customers.
In addition, Insight may collect information about Insight Broadband Internet Service usage in aggregate form, such as the number of connections to a specific service feature at a specific time of day, to review service offerings and provide the most desired services to customers. We do not collect personally identifiable information with this aggregate data.
When you access Insight Web sites, such as Insightbb.com or Insight-com.com, Insight, its affiliates and advertisers may use various kinds of software devices to collect and use information to allow participation in certain Web site activities, features or site services. Devices used to collect this information may include cookies, gifs and other tracking devices. These devices generally collect non-personal information and are used to facilitate and enhance navigation and service offerings. Personally identifiable information may be collected with these devices when you voluntarily provide or enter such information online. For more information regarding these practices and to fully inform yourself of Insight's website privacy practices, please review the Insight website privacy policy available on the applicable site.
Disclosure of Personally Identifiable Information
We disclose personally identifiable information about you to others if you provide written or electronic consent in advance or it is permitted by law. Specifically, federal law allows us to disclose personally identifiable information to third parties when (a) it is necessary to render, or conduct a legitimate business activity related to, our services provided to you; (b) when disclosure is required or authorized by court order or other legal process; or (c) disclosure is of the names and addresses of customers for mailing lists or other purposes; subject to a customers right to limit this disclosure.
Disclosures necessary to render or conduct a legitimate business activity include, but are not limited to, disclosures to connect, utilize, operate and update your Insight Broadband Internet Service; fulfill requested transactions; personalize your online experience; properly service, maintain and bill your account; help research, develop and offer new and enhanced services provided by Insight and/or its affiliates; prevent fraud, other unlawful activity or to investigate and enforce violations of the Insight Broadband Internet Service policies; protect our customers, employees or property in emergency situations; enforce or protect our rights in court or elsewhere; or disclosures pursuant to a transfer in ownership of all or a part of the Insight Broadband Internet Service.
Insight discloses personally identifiable information pursuant to legal requirements found in the Cable Communications Policy Act of 1984 ("Cable Act"), the Electronic Communications Privacy Act ("ECPA"), the Digital Millennium Copyright ("DMCA") and other applicable laws. We will disclose such information pursuant to a warrant, court order, administrative subpoena, other legal process or voluntarily if we reasonably believe that an emergency involving immediate danger of death or serious injury to any person justifies disclosure of the information or if such disclosure is otherwise required or authorized under applicable law. These disclosures may be provided to representatives or agents of government or other authorized persons. If a government entity seeks to obtain certain personally identifiable information pursuant to a court order, the Cable Act provides that the affected customer be afforded the opportunity to appear and contest such disclosure in a court proceeding relative to such order.
A private party may also use a properly authorized subpoena under the DMCA to require our disclosure of a customer's personally identifiable information when the party believes the customer has infringed on the copyright of such party.
The ECPA also authorizes, and other laws may require, the disclosure of customer personally identifiable information, including content or other communications contained in e-mails or available via our Insight Broadband Internet Service, if we become aware of evidence of child pornography, we inadvertently obtain content or communications and it appears to pertain to the commission of a crime, or disclosure to law enforcement if we believe there is an emergency involving death or serious injury that requires disclosure. Disclosure of content and other communications is also permitted for other circumstances, including to an addressee or intended recipient (or his or her agent) of communications sent by you; when it is necessarily incident to providing our Insight Broadband Internet Service or to protect our rights or property; or to others with your consent or the consent of the addressee or intended recipient of such communications.
Unless you object, the law allows us to disclose your name and address for mailing lists or other purposes. We may disclose this limited information to charities, marketing organizations and other businesses or third parties. Such disclosures may not be in a form that reveals the extent of any viewing or other use you make of the services we provide, nor may it disclose the nature of any transaction you make over the cable system. If you do not wish to have your name and address disclosed in this limited manner, or if you wish to limit the circumstances in which we will disclose it, please obtain, fill out, and return a "Nondisclosure of Name and Address" form from your local Insight business office.
Parties that may have authorized access to your personally identifiable information for the above purposes include, but may not be limited to, our employees and sales agents; businesses or persons that provide services to Insight, such as billing and collection services, credit reporting agencies, installation, repair and customer assistance subcontractors or agents, sales representatives, attorneys, consultants, accountants, software vendors, service suppliers, auditors of service and marketers of Insight Broadband Internet Service products and services; strategic partners offering or providing products or services jointly or on behalf of Insight; entities affiliated with us through common ownership or control; consumer research entities; merchants or other third parties from whom you make purchases or other transaction requests; a purchasing entity and related third parties if we sell or transfer ownership or enter into an agreement contemplating a sale or transfer; authorized representatives or agents of government; and/or other authorized third parties if we are involved in bankruptcy proceedings or if we are required or authorized to make disclosures to such other third parties under applicable law.
The frequency of disclosures to these parties varies according to business or legal needs. For example, information for billing purposes is generally provided on a monthly basis. Information for other purposes may be provided on a daily basis.
If federal law requires, we will provide you notice of a disclosure of your personally identifiable information as identified above.
Security
Insight has implemented security features, such as routers, firewalls and encryption technology, and policy guidelines to safeguard the privacy of your personally identifiable information from unauthorized access. We will continue to enhance our security procedures as new technology becomes available.
Despite these measures, we do not guarantee the security of information stored in our databases or that unauthorized parties will not intercept information you send or receive over the Internet. As a shared resource, the Internet subjects our services and you to the risk of unauthorized access to files and data, even when security measures are implemented. These risks are not unique to our service, but exist whether you access the Internet through other providers or technologies. If you use the Insight Broadband Internet Service or the Internet, you do so at your own risk, and to protect your information from unauthorized access, you should implement individual hardware or software security protections on your electronic devices.
Access to Personally Identifiable Information
As a customer, you may review personally identifiable information held by us that pertains to you when such information is maintained in reasonably retrievable form and if you give us a reasonable period of time to prepare the information for review. (Preparation is sometimes necessary to avoid disclosure of information relating to other customers.) If you wish to review your personally identifiable information, please notify us by clicking here or by telephone. We will then gather and prepare your personally identifiable information and arrange a time for you to come in to your local Insight business office during normal business hours to examine this information. You may request correction of any errors in personally identifiable information that we collect or maintain pertaining to you. Upon such request, we may require that you submit a reasonable showing that such personally identifiable information we have collected or maintained about you is inaccurate. We reserve the right to determine, in our sole discretion, whether or not to make changes to a customer's personally identifiable information that we maintain in our business records. We also reserve the right to charge for copies of documents you request.
Length of Personally Identifiable Information Retention
Insight retains personally identifiable information for as long as it is necessary for the purpose for which it was collected, to comply with laws governing our business, including tax and accounting laws, or to satisfy pending requests or orders for access by subscribers, the government or pursuant to court order or other lawful process. These retention requirements apply while you are an Insight Broadband Internet Service customer and may continue for a period of time after you are no longer a customer. For example, to comply with tax or other accounting laws, this means we may retain personally identifiable information for seven years or longer. When information is no longer necessary for these purposes, we destroy it.
Changes to these Privacy Practices
We will review our privacy practices as we deem appropriate and/or when we update or change our Insight Broadband Internet Service. We will inform you of any changes that we make to this policy by posting changes in a revised privacy policy that will be made available to you through our Insight Broadband Internet Service, e-mail or postal mail. Use of the Insight Broadband Internet Service following revisions to this privacy policy constitutes your acceptance of the revised privacy provisions.
Your Rights Under Federal Law
If you believe that we have violated the Cable Act's limitations on the collection, disclosure and retention of personally identifiable information, you may have the right to bring an action for damages in Federal District Court. In the Insight Broadband Internet Service Agreement, you have agreed that, to the extent permitted by law, certain claims you may have against us, including damage amounts, will be limited. If you do not agree with such limitations, you have the right to cancel your Insight Broadband Internet Service.
Privacy Protection for Children
Insight does not knowingly collect personally identifiable information from children under thirteen years of age to connect and provide the Insight Broadband Internet Service. In addition, the Insight Broadband Internet Service is not directed to children under the age of thirteen. If, as a part of future service offerings, we decide to request personally identifiable information from children under thirteen, we will provide notice of any additional privacy protections and will require verifiable parental consent before we collect this information, except in circumstances authorized by law and by the Children's Online Privacy Protection Act.
Insight encourages parents and guardians to take an active role to protect the privacy and security of their children. Insight supports the development of technologies that help parents and guardians control the collection and use of personal information from children who use online services in their households.
Insight Broadband Website Privacy Policy
01. Contact Information
02. Collection of Personal Information by Insight
03. Collection of Personal Information by Website Sponsors or Partners
04. Collections by Contract Service Providers
05. Collections by Advertisers
06. Disclosure of Personal Information by Insight
07. Disclosure of Aggregate Information by Insight
08. Use of Cookies and Tracking Devices
09. Electronic Content (E-mail)
10. Use of Personal Web Pages or Public Area
11. How to Add, Change or Delete Personal Information
12. Retention of Personal Information
13. Our Security Procedures
14. Visits to Third Party Links/Websites
15. Changes to our Privacy Policy
16. Children's Privacy Policy
The following privacy provisions apply solely to this Website. We use the term "visitors" and "you" throughout this policy to include any person that accesses our Website. Please carefully review our privacy practices below.
If you are an Insight Broadband High Speed Internet Customer, you are also subject to our Insight Broadband High Speed Internet Service Privacy Policy as it applies to your use of our Insight Broadband High Speed Internet Service. Click here to review that policy.
Contact Information
This Website is operated by Insight Midwest, L.P., and its affiliates and partners (collectively, "Insight," "We," "Us," or Our). If you have any questions about our privacy policies, please contact us at:
Collection of Personal Information by Insight
We provide various informative and entertaining features as part of this Website. To operate these features and allow Website participation, submissions and/or site interaction, we may request that you submit personally identifiable information over our Website, such as, but not limited to, name, home and/or E-mail addresses, telephone number, birth date, gender, social security information and credit card or other payment information ("personal information").
We collect personal information over our Website for several important purposes, including to complete Website transactions or activities, respond to visitor inquiries, improve our service(s) and Website, gauge your service(s) or site preferences or other service interests, protect the security of our visitors and this Website, notify visitors of promotional events or notify winners of contests or sweepstakes, allow participation in interactive or public areas and/or for future marketing and/or promotions about our service(s) or Website. We may survey visitors about various topics, including how we can improve our Website and services. Survey responses are voluntary. We may also offer additional "E-features" that allow visitors to send an E-mail version of an article or certain content appearing on the Website to another person.
We may also allow other entities owned or operated by, or under common ownership or control with, Insight, such as Insight parents, subsidiaries or local affiliates (Insight Entities), to post activities, promotions, features or local events or offerings and request personal information over our Website. We require Insight Entities that collect personal information over our Website to comply with the provisions of this privacy policy.
The information you provide online through this Website may be combined and maintained in online or offline databases and may also be combined with information you provide to us offline.
Collection of Personal Information by Website Sponsors or Partners
Certain Website activities, features or events may be offered by, or provided with the support of, non-affiliated sponsors and/or partners. If you choose to participate in these offerings, the third party sponsor or partner may also request and collect your personal information. The personal information collected in conjunction with such offerings may also be used for the marketing of additional services, products and/or events by Insight, Insight Entities and/or its partners and sponsors beyond the activity and/or special event. Depending on the activity or event, visitors may be able to either grant their approval on how their personal information will be used before it is collected ("opt-in"), or choose to deny use of their information for additional purposes ("opt-out"). For contests, sweepstakes, and/or promotional events, we may post on the Website applicable rules for the event, and if necessary, post any supplemental terms and conditions or privacy provisions.
If you disagree with the information collection and usage practices for a specific activity or event, please do not participate in the activity or event.
Collections by Contract Service Providers
For Website activities and features, we may use third party contract providers to operate portions of the site and/or to collect visitor personal information on behalf of Insight. For example, we may use a third party service provider to collect and process requests made via our Website.
In addition, we may offer visitors the opportunity to purchase and/or order certain goods, merchandise and/or services through this Website. Companies other than Insight or Insight Entities may handle these offerings and transactions. If you choose to use these optional services, the third party contract provider may request your personal information to fulfill your order or request. The voluntary submission of your personal information to these providers, including your order or request, will be governed by the specific provider's terms of usage and privacy policies. Insight or Insight Entities are not responsible or liable for the collection, use and disclosure practices of these third party contract providers, or for any costs or damages related to the products and/or services offered or provided by such providers. To facilitate an order or request, we may share your personal information with the contract provider. The contract provider may also share your personal information with us.
Collections by Advertisers
Our Website may post banner ads or other forms of advertisements and/or links from third party advertisers that are not owned or operated by Insight or Insight Entities. These third party advertisers may independently solicit and collect personal information, or send their own tracking devices to our visitors.
Other third party Internet programs or applications may also cause additional advertisements or banner ads to appear on top of our web pages. Insight does not have control over the placement of such advertisements or the tracking devices utilized through these applications.
When you visit a third party advertiser's Website, you will be subject to the privacy policy and terms of usage agreement of that Website operator. Insight and/or Insight Entities will not be responsible for advertiser ads and/or links or the content, activities, information collection, use and disclosure practices of the Websites of third party advertisers.
Disclosure of Personal Information by Insight
We may share or disclose personal information collected by our Website with Insight Entities; partners; sponsors; agents; content, service or contract providers; contractors; consultants; accountants; auditors; attorneys; entities that provide support for the operation of the Website or provision of our service(s); authorized government entities; and/or other lawfully authorized parties. We may disclose personal information to these third parties when you consent to the disclosure, when disclosure is required or authorized by law, or when it is necessary to operate the Website or our Website services; to provide or enhance our Website features; to enable participation in sweepstakes, features or promotional events; to complete requests for service(s) or specific transactions; to protect the safety of our visitors, employees or property; and/or to comply with legal process, such as subpoenas or court orders. We may also disclose personal information to investigate and/or help prevent potentially unlawful activity or activity that threatens our network, system or Website or that otherwise violates our Website Terms of Use or AUP.
We may in the future share personal information with other third parties for other purposes. If we decide to enter into such sharing arrangements, we will disclose this in a revised Privacy Policy. In the event of a sale or transfer of Insight assets or stock, or contemplated sale or transfer, we may disclose personal information to other third parties in conjunction with entering into an agreement for such sale or transfer or if we are involved in bankruptcy proceedings. The recipient of personal information may have privacy practices that differ from those in this policy.
If you use a credit or debit card to complete a transaction on our Website, we may share your personal information and credit card number with a ticket agent, a credit card processing and/or a fulfillment company in order to complete your order.
Disclosure of Aggregate Information by Insight
We may provide aggregate information about our visitors to Insight Entities, our advertisers, vendors, sponsors, partners, and other third parties, such as how many persons visited a particular page or activity, the average age of our visitors on the site or page, the likes and dislikes of our visitors, or geographic information such as zip code clustering. This aggregate information does not include or reveal personal information about an individual visitor. We may combine this aggregate information with personal information collected in accordance with this policy to create an enhanced database and/or to research or improve our services.
Use of Cookies and Tracking Devices
We may use cookies and/or other tracking devices on this Website to record and gather non-personal, aggregate information. These tracking devices record certain hits to our site, submissions or links visited, including, but not limited to, Internet server and browser identification, Internet service provider, click-stream information, demographic information, the web page from which a visitor enters our site, Web pages visited, duration of visit and domain type.
A cookie is a small data file that contains a unique identification number that a Website places on your hard drive. Cookies simplify and improve Web navigation and personalize your Web experience by allowing a Web site server that hosts a site to recognize your browser when you visit certain Web pages.
This site may also use clear gifs [Graphics Interchange Formats], a tiny line of code only 1 by 1 pixel in size that can be programmed to collect additional information. However, we do not program gifs to collect additional information about our Website visitors.
We use tracking devices to simplify site navigation and to help us obtain generalized information so we can better tailor our Website to your specific interests, needs, or participation. The use of cookies also allow us to deliver a more personalized Website service and to remember certain choices you have made so you do not need to re-enter these choices when you return to our Website. For example, the use of cookies simplifies your Website use when you use shopping carts, set Website preferences, choose local offerings, participate in contests, special events or promotions, or when you enter and save passwords.
The tracking devices we use do not independently collect personal information about you when you navigate through this Website. The devices may only record personal information that you voluntarily submit. Some personal information you voluntarily provide over our Website may be linked to non-personal information collected through cookies or other tracking devices. We do not disclose this combined information (personal information linked to our cookie and gif collection practices) to nonaffiliated third parties. (Please note that personal information not combined with gif data or other tracking data may be disclosed in accordance with this policy.)
To prevent the recording of certain data through cookies, you can refuse to use cookies by turning them off in your browser. You do not need to have cookies turned on to navigate on most of this site. However, you may find that some areas on the Website will be slower or you may not be able to participate in certain Website features, offerings or activities if the cookies are disabled. You will need to have cookies enabled if you want to receive feedback and interact with us.
Other Websites may also use cookies and other tracking devices. Insight and/or Insight Entities are not responsible for the use of tracking devices by other Website operators.
Electronic Content (E-mail)
When visitors send E-mail or other electronic content to us, we protect the privacy of the visitors E-mail address and other personal information consistent with this Privacy Policy. Any content or portion of the E-mail that does not contain personal information may be disclosed to other third parties not identified in this Policy. Please see our Website Terms of Usage Agreement.
Use of Personal Web Pages or Public Areas (such as Chat Rooms or Message Boards)
Our Website allows visitors to register to create and use Personal Web Pages. We also provide access for registration to certain public areas, including Chat Rooms and Message Boards. By registering to use these Website features, visitors may cause other visitors or parties to access or view personal information that the visitor makes available. Insight, Insight Entities or partners are not responsible or liable for the access, use or further disclosure of any information, personal or otherwise, that results from a visitors use of Personal Web Pages or other public areas, such as Chat Rooms or Message Boards.
How To Add, Change, or Delete Personal Information
You may add, change or delete personal information that we have collected about you over the Website by contacting us by clicking here. Certain information fields are required and cannot be deleted for security purposes or in accordance with various laws or our Internet Service Agreement. We encourage you to keep us informed about any changes in your personal information.
Retention of Personal Information
We may retain visitors personal information as long as necessary to maintain our databases as it relates to Website operations, as is consistent with our companys record retention practices in the ordinary course of business, to ensure individualized Website navigation capabilities and/or to comply with federal and state laws or authorized requests for disclosure pursuant to legal process.
Our Security Procedures
Information collected by or for Insight for this Website is stored in our databases and/or in third party databases maintained on Insight's behalf. Only employees and authorized agents or contractors have access to these databases containing visitors' personal information. We require these persons to protect the privacy of all accessed personal information. We have also implemented security features, such as routers, firewalls, and encryption technology to safeguard the privacy of your personal information. We will continue to enhance our security procedures as new technology becomes available.
Despite our security measures, we do not guarantee the security of information stored in our databases or that unauthorized parties will not intercept information that you send or receive over the Internet. As a shared resource, the Internet subjects you to the risk of unauthorized access to your files and data, even when security measures are implemented. If you use our Website or certain Website features to send, receive or post personal or confidential information, you do so at your own risk.
Visits to Third Party Links/Websites
Our Website may contain information, links or pointers to other sites or resources on the Internet controlled or provided by third parties. When you use these tools to access third party Websites, you will be subject to the privacy policies and terms of usage agreements, if any, of the third party Website operators. Insight and/or Insight Entities are not responsible or liable for the collection, use, disclosure and/or site tracking practices of other third parties.
Changes to our Privacy Policy
Insight will review our privacy practices on a periodic basis as we deem appropriate and/or when we update or change our Website features or services. If we update the provisions of this Policy, we will post a revised Privacy Policy on this Website. Changes to the policy shall become effective when they are posted or as otherwise indicated in the revised Policy. Use of this Website following revisions to this Website Privacy Policy constitutes your acceptance to the revised privacy provisions.
CHILDREN'S PRIVACY POLICY
Although visitors of all ages may navigate through our Website, children should not participate on our Website without consent by a parent and/or guardian. For site participations or interactions, we do not knowingly collect personal information from children under the age of thirteen. If upon notification by a parent or guardian, or discovery by other means, that we have improperly collected personal information from a child under thirteen, or that a child has improperly submitted personal information over this site, we will immediately cancel the child's membership and/or participation, and delete the child's personal information from our records.
If in the future we decide to knowingly collect personal information from children under thirteen, we will require verifiable parental consent, except in the following circumstances allowed by law:
Thank you for visiting!
Updated July 2006
"Insight Broadband Website Privacy Policy" (Click here to read the privacy provisions that apply to all persons that access the Insight Broadband Website.)
Insight Broadband High-Speed Broadband Internet Service Privacy Policy
Insight has put in place the following privacy policy to inform its Insight Broadband High-Speed Broadband Internet Service customers of our practices regarding personally identifiable information that may be collected, used and disclosed while providing our Insight Broadband High-Speed Broadband Internet Service ("Insight Broadband Internet Service"). If you have any questions regarding this policy, please contact us at:
Cable Services Policy
Insight Communications
810 7th Avenue; 41st Floor
New York, New York 10019
Please be advised that your use of other services provided by Insight, for example, use of Insight websites or other cable services, may subject you to additional privacy provisions. You should also be aware that our Insight Broadband Internet Service may allow you to view third party content or interact with third parties that are independent of Insight. By using these third party services, you may enable these third parties to obtain your personally identifiable information. You must review the privacy policies, if any, provided by these third parties. The practices described in this privacy policy do not apply to such third parties, and Insight is not responsible or liable if these third parties fail to follow their posted policies.
In this privacy policy, we use the Terms "Insight," "we," "us," or "our" to include Insight Midwest, L.P. and the Insight operating company that owns, operates or manages the cable system and Insight Broadband Internet Service in your area.
Personally Identifiable Information
"Personally identifiable information" is information that, when associated with an individual, identifies that individual. It does not include aggregate data that does not identify a particular person. The types of information that may constitute personally identifiable information include:
Personal registration and account information, including your name, addresses, such as service, billing and e-mail address, telephone numbers, home ownership or rental information, social security number, driver's license number, credit card or bank account information, billing, payment and credit records, service maintenance and repair records, service subscription and system transaction information, customer correspondence, marketing information, customer complaint and service history, records of deposits, damages and/or violations or alleged violations of the terms, conditions and policies that govern your use of the Insight Broadband Internet Service;
Account usage information, including the services you subscribe to, service preferences and settings you indicate through your voluntary interaction with the system and how often and long you access and use the Insight Broadband Internet Service when such information is accompanied by information that individually identifies you, certain transactions you make through the Insight Broadband Internet Service, and the number and name of e-mail addresses or accounts set up through the Insight Broadband Internet Service;
Technical information, including the types and number of devices you use to connect directly or indirectly to the system (e.g., converters, cable modems, or other equipment); information about your device hardware or software; the location, configuration, delivery and routing of these devices and our services to you; and individual maintenance and repair records for the devices you use for the Insight Broadband Internet Service; and
Other information accompanied by individual information that identifies you, including electronic communications, content or other transmissions, research records containing information obtained through voluntary customer interviews or surveys, information provided to Insight from receipt of cable or other services, publicly available information, or other information collected to render our Insight Broadband Internet Service to you.
Some information above may be separated or segregated from identifying information where it is no longer considered personally identifiable information and becomes aggregate, non-personal information. Aggregate information may be collected, used or disclosed for broader purposes than provided in this policy.
Collection and Use of Personally Identifiable Information
Insight collects personally identifiable information when you voluntarily provide this information to us, when you have consented to the collection such information, or if the collection is otherwise authorized by law.
Applicable law authorizes us to use our cable system to collect personally identifiable information as necessary in order to render our Insight Broadband Internet Service and service features and to detect unauthorized reception and use of our Insight Broadband Internet Service and service features. We can only use our cable system to collect personally identifiable information for these purposes unless we obtain your prior written or electronic consent.
Insight may collect and use personally identifiable information about you or users of your Insight Broadband Internet Service account, as provided for in applicable law, in order to:
Operate and provide the Insight Broadband Internet Service, including to establish, install, support, upgrade and enhance our services to you; confirm receipt of requested services and service changes; establish secondary accounts on the service; transmit your voluntary communications or content over the system, such as e-mails, video-mail, instant messages and other voluntary submissions or preferences; and to manage our service network;
Provide account customer service, including to invoice, bill and manage your account; provide technical and software support; anticipate, identify and resolve problems with the service; communicate with you about service issues or announcements, service changes, enhanced features, improvements, special offers or promotions, and new product or service offerings we think may be of interest to you; and to survey customers about preferences and interests;
Protect our Insight Broadband Internet Service and customers, including to protect the security of our facilities, equipment, services and/or customers; investigate and detect unauthorized reception, use or abuse of our services; and prevent potentially unlawful activity or activity that threatens our network or otherwise violates the Insight Broadband Internet Service Agreement; and
Ensure compliance with applicable laws and our terms, including customer compliance with the terms, conditions and policies governing the Insight Broadband Internet Service; and maintaining our business, tax, and accounting records.
Insight may use your personally identifiable information, in conjunction with information available from other sources, to market new services or products to you or that may enhance or optimize your service features. If you do not want to receive Insight Broadband Internet Service promotional or marketing information calls, e-mail, or direct marketing other than bill stuffers, please contact us by clicking here.
In order to protect the security of the Insight Broadband Internet Service and our network, we may operate certain network protection features to scan proper customer use of the Insight Broadband Internet Service and to detect unauthorized access or activity. We will not collect additional personally identifiable information while utilizing such network protection features unless the collection is authorized under federal law.
We may also combine personally identifiable information we have obtained in accordance with this policy with other publicly available information (such as census and household information) or information obtained from our affiliated entities or other third parties. We may use this information to create an enhanced customer database, to research and/or update our service features, or we may segment personally identifiable information to create separate customer lists or to separate aggregate information. Aggregate information lists that we may collect or create do not identify individual customers.
In addition, Insight may collect information about Insight Broadband Internet Service usage in aggregate form, such as the number of connections to a specific service feature at a specific time of day, to review service offerings and provide the most desired services to customers. We do not collect personally identifiable information with this aggregate data.
When you access Insight Web sites, such as Insightbb.com or Insight-com.com, Insight, its affiliates and advertisers may use various kinds of software devices to collect and use information to allow participation in certain Web site activities, features or site services. Devices used to collect this information may include cookies, gifs and other tracking devices. These devices generally collect non-personal information and are used to facilitate and enhance navigation and service offerings. Personally identifiable information may be collected with these devices when you voluntarily provide or enter such information online. For more information regarding these practices and to fully inform yourself of Insight's website privacy practices, please review the Insight website privacy policy available on the applicable site.
Disclosure of Personally Identifiable Information
We disclose personally identifiable information about you to others if you provide written or electronic consent in advance or it is permitted by law. Specifically, federal law allows us to disclose personally identifiable information to third parties when (a) it is necessary to render, or conduct a legitimate business activity related to, our services provided to you; (b) when disclosure is required or authorized by court order or other legal process; or (c) disclosure is of the names and addresses of customers for mailing lists or other purposes; subject to a customers right to limit this disclosure.
Disclosures necessary to render or conduct a legitimate business activity include, but are not limited to, disclosures to connect, utilize, operate and update your Insight Broadband Internet Service; fulfill requested transactions; personalize your online experience; properly service, maintain and bill your account; help research, develop and offer new and enhanced services provided by Insight and/or its affiliates; prevent fraud, other unlawful activity or to investigate and enforce violations of the Insight Broadband Internet Service policies; protect our customers, employees or property in emergency situations; enforce or protect our rights in court or elsewhere; or disclosures pursuant to a transfer in ownership of all or a part of the Insight Broadband Internet Service.
Insight discloses personally identifiable information pursuant to legal requirements found in the Cable Communications Policy Act of 1984 ("Cable Act"), the Electronic Communications Privacy Act ("ECPA"), the Digital Millennium Copyright ("DMCA") and other applicable laws. We will disclose such information pursuant to a warrant, court order, administrative subpoena, other legal process or voluntarily if we reasonably believe that an emergency involving immediate danger of death or serious injury to any person justifies disclosure of the information or if such disclosure is otherwise required or authorized under applicable law. These disclosures may be provided to representatives or agents of government or other authorized persons. If a government entity seeks to obtain certain personally identifiable information pursuant to a court order, the Cable Act provides that the affected customer be afforded the opportunity to appear and contest such disclosure in a court proceeding relative to such order.
A private party may also use a properly authorized subpoena under the DMCA to require our disclosure of a customer's personally identifiable information when the party believes the customer has infringed on the copyright of such party.
The ECPA also authorizes, and other laws may require, the disclosure of customer personally identifiable information, including content or other communications contained in e-mails or available via our Insight Broadband Internet Service, if we become aware of evidence of child pornography, we inadvertently obtain content or communications and it appears to pertain to the commission of a crime, or disclosure to law enforcement if we believe there is an emergency involving death or serious injury that requires disclosure. Disclosure of content and other communications is also permitted for other circumstances, including to an addressee or intended recipient (or his or her agent) of communications sent by you; when it is necessarily incident to providing our Insight Broadband Internet Service or to protect our rights or property; or to others with your consent or the consent of the addressee or intended recipient of such communications.
Unless you object, the law allows us to disclose your name and address for mailing lists or other purposes. We may disclose this limited information to charities, marketing organizations and other businesses or third parties. Such disclosures may not be in a form that reveals the extent of any viewing or other use you make of the services we provide, nor may it disclose the nature of any transaction you make over the cable system. If you do not wish to have your name and address disclosed in this limited manner, or if you wish to limit the circumstances in which we will disclose it, please obtain, fill out, and return a "Nondisclosure of Name and Address" form from your local Insight business office.
Parties that may have authorized access to your personally identifiable information for the above purposes include, but may not be limited to, our employees and sales agents; businesses or persons that provide services to Insight, such as billing and collection services, credit reporting agencies, installation, repair and customer assistance subcontractors or agents, sales representatives, attorneys, consultants, accountants, software vendors, service suppliers, auditors of service and marketers of Insight Broadband Internet Service products and services; strategic partners offering or providing products or services jointly or on behalf of Insight; entities affiliated with us through common ownership or control; consumer research entities; merchants or other third parties from whom you make purchases or other transaction requests; a purchasing entity and related third parties if we sell or transfer ownership or enter into an agreement contemplating a sale or transfer; authorized representatives or agents of government; and/or other authorized third parties if we are involved in bankruptcy proceedings or if we are required or authorized to make disclosures to such other third parties under applicable law.
The frequency of disclosures to these parties varies according to business or legal needs. For example, information for billing purposes is generally provided on a monthly basis. Information for other purposes may be provided on a daily basis.
If federal law requires, we will provide you notice of a disclosure of your personally identifiable information as identified above.
Security
Insight has implemented security features, such as routers, firewalls and encryption technology, and policy guidelines to safeguard the privacy of your personally identifiable information from unauthorized access. We will continue to enhance our security procedures as new technology becomes available.
Despite these measures, we do not guarantee the security of information stored in our databases or that unauthorized parties will not intercept information you send or receive over the Internet. As a shared resource, the Internet subjects our services and you to the risk of unauthorized access to files and data, even when security measures are implemented. These risks are not unique to our service, but exist whether you access the Internet through other providers or technologies. If you use the Insight Broadband Internet Service or the Internet, you do so at your own risk, and to protect your information from unauthorized access, you should implement individual hardware or software security protections on your electronic devices.
Access to Personally Identifiable Information
As a customer, you may review personally identifiable information held by us that pertains to you when such information is maintained in reasonably retrievable form and if you give us a reasonable period of time to prepare the information for review. (Preparation is sometimes necessary to avoid disclosure of information relating to other customers.) If you wish to review your personally identifiable information, please notify us by clicking here or by telephone. We will then gather and prepare your personally identifiable information and arrange a time for you to come in to your local Insight business office during normal business hours to examine this information. You may request correction of any errors in personally identifiable information that we collect or maintain pertaining to you. Upon such request, we may require that you submit a reasonable showing that such personally identifiable information we have collected or maintained about you is inaccurate. We reserve the right to determine, in our sole discretion, whether or not to make changes to a customer's personally identifiable information that we maintain in our business records. We also reserve the right to charge for copies of documents you request.
Length of Personally Identifiable Information Retention
Insight retains personally identifiable information for as long as it is necessary for the purpose for which it was collected, to comply with laws governing our business, including tax and accounting laws, or to satisfy pending requests or orders for access by subscribers, the government or pursuant to court order or other lawful process. These retention requirements apply while you are an Insight Broadband Internet Service customer and may continue for a period of time after you are no longer a customer. For example, to comply with tax or other accounting laws, this means we may retain personally identifiable information for seven years or longer. When information is no longer necessary for these purposes, we destroy it.
Changes to these Privacy Practices
We will review our privacy practices as we deem appropriate and/or when we update or change our Insight Broadband Internet Service. We will inform you of any changes that we make to this policy by posting changes in a revised privacy policy that will be made available to you through our Insight Broadband Internet Service, e-mail or postal mail. Use of the Insight Broadband Internet Service following revisions to this privacy policy constitutes your acceptance of the revised privacy provisions.
Your Rights Under Federal Law
If you believe that we have violated the Cable Act's limitations on the collection, disclosure and retention of personally identifiable information, you may have the right to bring an action for damages in Federal District Court. In the Insight Broadband Internet Service Agreement, you have agreed that, to the extent permitted by law, certain claims you may have against us, including damage amounts, will be limited. If you do not agree with such limitations, you have the right to cancel your Insight Broadband Internet Service.
Privacy Protection for Children
Insight does not knowingly collect personally identifiable information from children under thirteen years of age to connect and provide the Insight Broadband Internet Service. In addition, the Insight Broadband Internet Service is not directed to children under the age of thirteen. If, as a part of future service offerings, we decide to request personally identifiable information from children under thirteen, we will provide notice of any additional privacy protections and will require verifiable parental consent before we collect this information, except in circumstances authorized by law and by the Children's Online Privacy Protection Act.
Insight encourages parents and guardians to take an active role to protect the privacy and security of their children. Insight supports the development of technologies that help parents and guardians control the collection and use of personal information from children who use online services in their households.
Insight Broadband Website Privacy Policy
01. Contact Information
02. Collection of Personal Information by Insight
03. Collection of Personal Information by Website Sponsors or Partners
04. Collections by Contract Service Providers
05. Collections by Advertisers
06. Disclosure of Personal Information by Insight
07. Disclosure of Aggregate Information by Insight
08. Use of Cookies and Tracking Devices
09. Electronic Content (E-mail)
10. Use of Personal Web Pages or Public Area
11. How to Add, Change or Delete Personal Information
12. Retention of Personal Information
13. Our Security Procedures
14. Visits to Third Party Links/Websites
15. Changes to our Privacy Policy
16. Children's Privacy Policy
The following privacy provisions apply solely to this Website. We use the term "visitors" and "you" throughout this policy to include any person that accesses our Website. Please carefully review our privacy practices below.
If you are an Insight Broadband High Speed Internet Customer, you are also subject to our Insight Broadband High Speed Internet Service Privacy Policy as it applies to your use of our Insight Broadband High Speed Internet Service. Click here to review that policy.
Contact Information
This Website is operated by Insight Midwest, L.P., and its affiliates and partners (collectively, "Insight," "We," "Us," or Our). If you have any questions about our privacy policies, please contact us at:
Cable Services Policy
Insight Communications
810 7th Avenue; 41st Floor
New York, New York 10019
Collection of Personal Information by Insight
We provide various informative and entertaining features as part of this Website. To operate these features and allow Website participation, submissions and/or site interaction, we may request that you submit personally identifiable information over our Website, such as, but not limited to, name, home and/or E-mail addresses, telephone number, birth date, gender, social security information and credit card or other payment information ("personal information").
We collect personal information over our Website for several important purposes, including to complete Website transactions or activities, respond to visitor inquiries, improve our service(s) and Website, gauge your service(s) or site preferences or other service interests, protect the security of our visitors and this Website, notify visitors of promotional events or notify winners of contests or sweepstakes, allow participation in interactive or public areas and/or for future marketing and/or promotions about our service(s) or Website. We may survey visitors about various topics, including how we can improve our Website and services. Survey responses are voluntary. We may also offer additional "E-features" that allow visitors to send an E-mail version of an article or certain content appearing on the Website to another person.
We may also allow other entities owned or operated by, or under common ownership or control with, Insight, such as Insight parents, subsidiaries or local affiliates (Insight Entities), to post activities, promotions, features or local events or offerings and request personal information over our Website. We require Insight Entities that collect personal information over our Website to comply with the provisions of this privacy policy.
The information you provide online through this Website may be combined and maintained in online or offline databases and may also be combined with information you provide to us offline.
Collection of Personal Information by Website Sponsors or Partners
Certain Website activities, features or events may be offered by, or provided with the support of, non-affiliated sponsors and/or partners. If you choose to participate in these offerings, the third party sponsor or partner may also request and collect your personal information. The personal information collected in conjunction with such offerings may also be used for the marketing of additional services, products and/or events by Insight, Insight Entities and/or its partners and sponsors beyond the activity and/or special event. Depending on the activity or event, visitors may be able to either grant their approval on how their personal information will be used before it is collected ("opt-in"), or choose to deny use of their information for additional purposes ("opt-out"). For contests, sweepstakes, and/or promotional events, we may post on the Website applicable rules for the event, and if necessary, post any supplemental terms and conditions or privacy provisions.
If you disagree with the information collection and usage practices for a specific activity or event, please do not participate in the activity or event.
Collections by Contract Service Providers
For Website activities and features, we may use third party contract providers to operate portions of the site and/or to collect visitor personal information on behalf of Insight. For example, we may use a third party service provider to collect and process requests made via our Website.
In addition, we may offer visitors the opportunity to purchase and/or order certain goods, merchandise and/or services through this Website. Companies other than Insight or Insight Entities may handle these offerings and transactions. If you choose to use these optional services, the third party contract provider may request your personal information to fulfill your order or request. The voluntary submission of your personal information to these providers, including your order or request, will be governed by the specific provider's terms of usage and privacy policies. Insight or Insight Entities are not responsible or liable for the collection, use and disclosure practices of these third party contract providers, or for any costs or damages related to the products and/or services offered or provided by such providers. To facilitate an order or request, we may share your personal information with the contract provider. The contract provider may also share your personal information with us.
Collections by Advertisers
Our Website may post banner ads or other forms of advertisements and/or links from third party advertisers that are not owned or operated by Insight or Insight Entities. These third party advertisers may independently solicit and collect personal information, or send their own tracking devices to our visitors.
Other third party Internet programs or applications may also cause additional advertisements or banner ads to appear on top of our web pages. Insight does not have control over the placement of such advertisements or the tracking devices utilized through these applications.
When you visit a third party advertiser's Website, you will be subject to the privacy policy and terms of usage agreement of that Website operator. Insight and/or Insight Entities will not be responsible for advertiser ads and/or links or the content, activities, information collection, use and disclosure practices of the Websites of third party advertisers.
Disclosure of Personal Information by Insight
We may share or disclose personal information collected by our Website with Insight Entities; partners; sponsors; agents; content, service or contract providers; contractors; consultants; accountants; auditors; attorneys; entities that provide support for the operation of the Website or provision of our service(s); authorized government entities; and/or other lawfully authorized parties. We may disclose personal information to these third parties when you consent to the disclosure, when disclosure is required or authorized by law, or when it is necessary to operate the Website or our Website services; to provide or enhance our Website features; to enable participation in sweepstakes, features or promotional events; to complete requests for service(s) or specific transactions; to protect the safety of our visitors, employees or property; and/or to comply with legal process, such as subpoenas or court orders. We may also disclose personal information to investigate and/or help prevent potentially unlawful activity or activity that threatens our network, system or Website or that otherwise violates our Website Terms of Use or AUP.
We may in the future share personal information with other third parties for other purposes. If we decide to enter into such sharing arrangements, we will disclose this in a revised Privacy Policy. In the event of a sale or transfer of Insight assets or stock, or contemplated sale or transfer, we may disclose personal information to other third parties in conjunction with entering into an agreement for such sale or transfer or if we are involved in bankruptcy proceedings. The recipient of personal information may have privacy practices that differ from those in this policy.
If you use a credit or debit card to complete a transaction on our Website, we may share your personal information and credit card number with a ticket agent, a credit card processing and/or a fulfillment company in order to complete your order.
Disclosure of Aggregate Information by Insight
We may provide aggregate information about our visitors to Insight Entities, our advertisers, vendors, sponsors, partners, and other third parties, such as how many persons visited a particular page or activity, the average age of our visitors on the site or page, the likes and dislikes of our visitors, or geographic information such as zip code clustering. This aggregate information does not include or reveal personal information about an individual visitor. We may combine this aggregate information with personal information collected in accordance with this policy to create an enhanced database and/or to research or improve our services.
Use of Cookies and Tracking Devices
We may use cookies and/or other tracking devices on this Website to record and gather non-personal, aggregate information. These tracking devices record certain hits to our site, submissions or links visited, including, but not limited to, Internet server and browser identification, Internet service provider, click-stream information, demographic information, the web page from which a visitor enters our site, Web pages visited, duration of visit and domain type.
A cookie is a small data file that contains a unique identification number that a Website places on your hard drive. Cookies simplify and improve Web navigation and personalize your Web experience by allowing a Web site server that hosts a site to recognize your browser when you visit certain Web pages.
This site may also use clear gifs [Graphics Interchange Formats], a tiny line of code only 1 by 1 pixel in size that can be programmed to collect additional information. However, we do not program gifs to collect additional information about our Website visitors.
We use tracking devices to simplify site navigation and to help us obtain generalized information so we can better tailor our Website to your specific interests, needs, or participation. The use of cookies also allow us to deliver a more personalized Website service and to remember certain choices you have made so you do not need to re-enter these choices when you return to our Website. For example, the use of cookies simplifies your Website use when you use shopping carts, set Website preferences, choose local offerings, participate in contests, special events or promotions, or when you enter and save passwords.
The tracking devices we use do not independently collect personal information about you when you navigate through this Website. The devices may only record personal information that you voluntarily submit. Some personal information you voluntarily provide over our Website may be linked to non-personal information collected through cookies or other tracking devices. We do not disclose this combined information (personal information linked to our cookie and gif collection practices) to nonaffiliated third parties. (Please note that personal information not combined with gif data or other tracking data may be disclosed in accordance with this policy.)
To prevent the recording of certain data through cookies, you can refuse to use cookies by turning them off in your browser. You do not need to have cookies turned on to navigate on most of this site. However, you may find that some areas on the Website will be slower or you may not be able to participate in certain Website features, offerings or activities if the cookies are disabled. You will need to have cookies enabled if you want to receive feedback and interact with us.
Other Websites may also use cookies and other tracking devices. Insight and/or Insight Entities are not responsible for the use of tracking devices by other Website operators.
Electronic Content (E-mail)
When visitors send E-mail or other electronic content to us, we protect the privacy of the visitors E-mail address and other personal information consistent with this Privacy Policy. Any content or portion of the E-mail that does not contain personal information may be disclosed to other third parties not identified in this Policy. Please see our Website Terms of Usage Agreement.
Use of Personal Web Pages or Public Areas (such as Chat Rooms or Message Boards)
Our Website allows visitors to register to create and use Personal Web Pages. We also provide access for registration to certain public areas, including Chat Rooms and Message Boards. By registering to use these Website features, visitors may cause other visitors or parties to access or view personal information that the visitor makes available. Insight, Insight Entities or partners are not responsible or liable for the access, use or further disclosure of any information, personal or otherwise, that results from a visitors use of Personal Web Pages or other public areas, such as Chat Rooms or Message Boards.
How To Add, Change, or Delete Personal Information
You may add, change or delete personal information that we have collected about you over the Website by contacting us by clicking here. Certain information fields are required and cannot be deleted for security purposes or in accordance with various laws or our Internet Service Agreement. We encourage you to keep us informed about any changes in your personal information.
Retention of Personal Information
We may retain visitors personal information as long as necessary to maintain our databases as it relates to Website operations, as is consistent with our companys record retention practices in the ordinary course of business, to ensure individualized Website navigation capabilities and/or to comply with federal and state laws or authorized requests for disclosure pursuant to legal process.
Our Security Procedures
Information collected by or for Insight for this Website is stored in our databases and/or in third party databases maintained on Insight's behalf. Only employees and authorized agents or contractors have access to these databases containing visitors' personal information. We require these persons to protect the privacy of all accessed personal information. We have also implemented security features, such as routers, firewalls, and encryption technology to safeguard the privacy of your personal information. We will continue to enhance our security procedures as new technology becomes available.
Despite our security measures, we do not guarantee the security of information stored in our databases or that unauthorized parties will not intercept information that you send or receive over the Internet. As a shared resource, the Internet subjects you to the risk of unauthorized access to your files and data, even when security measures are implemented. If you use our Website or certain Website features to send, receive or post personal or confidential information, you do so at your own risk.
Visits to Third Party Links/Websites
Our Website may contain information, links or pointers to other sites or resources on the Internet controlled or provided by third parties. When you use these tools to access third party Websites, you will be subject to the privacy policies and terms of usage agreements, if any, of the third party Website operators. Insight and/or Insight Entities are not responsible or liable for the collection, use, disclosure and/or site tracking practices of other third parties.
Changes to our Privacy Policy
Insight will review our privacy practices on a periodic basis as we deem appropriate and/or when we update or change our Website features or services. If we update the provisions of this Policy, we will post a revised Privacy Policy on this Website. Changes to the policy shall become effective when they are posted or as otherwise indicated in the revised Policy. Use of this Website following revisions to this Website Privacy Policy constitutes your acceptance to the revised privacy provisions.
CHILDREN'S PRIVACY POLICY
Although visitors of all ages may navigate through our Website, children should not participate on our Website without consent by a parent and/or guardian. For site participations or interactions, we do not knowingly collect personal information from children under the age of thirteen. If upon notification by a parent or guardian, or discovery by other means, that we have improperly collected personal information from a child under thirteen, or that a child has improperly submitted personal information over this site, we will immediately cancel the child's membership and/or participation, and delete the child's personal information from our records.
If in the future we decide to knowingly collect personal information from children under thirteen, we will require verifiable parental consent, except in the following circumstances allowed by law:
- To provide notice and get consent from a parent or guardian;
- To respond to a one-time request from a child, after which we will immediately delete the child's information;
- To fulfill a child's request for a subscription to a online newspaper, magazine or specific information on a regular basis and we will notify the parent or guardian before we contact the child again;
- To protect the safety of a child who is participating on this site; and
- To protect the security or integrity of the site, to take precautions against liability, to respond to a validly executed subpoena or warrant from law enforcement, or if permitted under other provisions of law.
Thank you for visiting!
Updated July 2006
