How does Insight protect my privacy as a subscriber?

Is Insight responsible for keeping my computer safe?

What are the ToS and AUP Agreements?

What does abuse of service mean?

Can I have a static IP address?

Can someone steal information off my hard drive because I'm on a network?

What type of computer protection do I need?

What is "spam"?

How can I tell where an e-mail originated?

There are all these different attacks in my log files. What are they and how worried should I be?

When I report an Abuse of Service incident, what gets done with that information?

Where do I send the evidence logs from my security program when an unauthorized intrusion is detected?

If the Abuse of Service incident is originating from a domain other than Insight, what do I do?

Is there any way to test my PC's security?

Insight follows a strict policy of not selling or giving out customer information, including e-mail addresses. This policy is in accordance with the Cable Communications Act of 1984. Insight has never and will not release customer e-mail addresses to any person or corporation outside of its company and/or affiliates as needed to provide your service, unless such information is required by a court order. Even in that instance, the customer would be notified of such release of information.

Insight is responsible for securing the Insight High Speed Internet network. You are responsible for the security of your own computer. We suggest that you use a firewall in addition to a virus protection program.

The ToS (Terms of Service Agreement) and the AUP (Acceptable Use Policy) are the governing policies that you agree to abide by if you utilize Insight's service. These documents are located online. Any changes or improvements will be made to these online documents and continued use of Insight service is indicative of your agreement to the terms set therein.

Abuse of service can be defined as any activity that is in violation of the Terms of Service Agreement or Acceptable Use Policy in use by Insight Cable Communications. This may include, but is not limited to, running a server of any kind while utilizing Insight's Internet connectivity, scanning any computer other than your own for vulnerabilities, sending of unsolicited or SPAM e-mail, cross-posting inappropriately on Usenet, or any activity that interferes with another person's use of the Internet.

Insight does offer static IPs. You should contact your local Insight office for more information.

The information on your hard drive is typically safe from prying eyes as long as you don't execute the file sharing option offered in Windows. If you must set up your computer for file sharing, it would be wise to password protect the information. It is also wise to never accept any unknown files from people you do not know.

Insight highly recommends that you protect your PC with a trusted security software provider. If you're an Insight Broadband customer, you are eligible to receive FREE PC security software from CA. This award-winning PC software includes anti-virus, anti-spam, and anti-spyware protection plus a personal firewall and parental controls. Click here for more information and to get your free PC security today!

The definition of spam is explained well by this quote from www.whatis.com. Please note that this definition is copyrighted by and used with the permission of whatis.com and TechTarget.com, Inc.

"Spam is unsolicited e-mail on the Internet. From the sender's point-of-view, it's a form of bulk mail, often to a list culled from subscribers to a Usenet discussion group or obtained by companies that specialize in creating e-mail distribution lists. To the receiver, it usually seems like junk e-mail. In general, it's not considered good netiquette to send spam. It's generally equivalent to unsolicited phone marketing calls except that the user pays for part of the message since everyone shares the cost of maintaining the Internet."

Why am I getting replies to mail that I never sent?

It is very common for a spammer to send out a large volume of mail utilizing an e-mail address from their list as the reply-to/from address. This is done in attempt to defer complaints about the unsolicited mail away from them and to another person. It will also cause any "bounces" due to unknown users to go to the reply-to/from address. Often times this is actually used as a type of Denial of Service (DoS) attack against a particular network or individual.

Recently this type of activity involving the use of Insight customer addresses has increased. Unfortunately, since in most of these cases the original e-mail that was sent did not originate from the Insight network, there is nothing that we can do to prevent this from occurring. In order for any action to be taken against the individual(s) conducting this type of activity reports must be sent to the network where the original e-mail was sent from. Information on how to determine this can be found here.

If after examining the full expanded headers of the original message it is determined that it truly originated from the Insight network a report can be sent to abuse@InsightBB.com or via our online reporting form located here. For messages that originate on other networks, a report should be forwarded to that domains abuse reporting address. Insight can not take action for any e-mail that did not originate on the Insight network.

Most of the time, the sender's name is in the From: area of your E-mail. However, only the full headers can tell the whole story. Below are links that show how to locate the headers in some of the more popular E-mail programs.

Click on View, choose Headers, choose All. This will place the headers in with the body of the message. Just copy these into a new E-mail to abuse@InsightBB.com.

1. Open the message.
2. Click on the "File" menu
3. Click on "Properties"
4. Click on the "Details" tab
5. Click on "Message Source"
6. Copy and paste everything from this window
7. Paste the message with Headers to abuse@InsightBB.com

1. Open the message.
2. Under the View menu select Options
3. Copy the text in the Internet Headers window (unfortunately it doesn't include the message itself).
4. Paste the Headers into an e-mail for abuse@InsightBB.com
5. Close the options window
6. Copy the message text.
7. Paste the Message into the e-mail to abuse@InsightBB.com
8. Make sure to leave a blank line between the headers and the message body.

1. Open the message.
2. Under the File menu select Properties and click on the Details tab.
3. Copy the text in the Internet Headers window (unfortunately it doesn't include the message itself).
4. Paste the Headers into an e-mail for abuse@InsightBB.com
5. Close the options window
6. Copy the message text.
7. Paste the Message into the e-mail to abuse@InsightBB.com
8. Make sure to leave a blank line between the headers and the message body.

Click on the button labeled "blah blah blah" in your toolbar. If there isn't a "BLAH BLAH BLAH..." icon in the upper-left of the e-mail window then you're probably using an early version of Eudora for the PC. Click on "special," "settings;" or if settings isn't listed here, click on "tools" and then "options". From the icons listed on the left hand side of the dialogue box, click on "fonts and display," then check "Show all headers (even the ugly ones)" Copy and Paste into a message to abuse@InsightBB.com

If the feature is enabled, you simply press "H" to toggle full headers. If the feature is not enabled, you must enable it first: From the main menu, press (S)etup, (C)onfig. Scroll down about 40 lines to the option labeled "enable-full-header-cmd." Press [ENTER]. Press (E)xit, (Y)es - to save. Then you can return to the message window and use "H" to display the headers. Press (F) to forward the message, click (N) when asked "Forward message as an attachment?" Copy and Paste into a message to abuse@InsightBB.com.

We have included a list of security terms and types of things that your firewall may be reporting. The most dangerous types of attacks are Trojan Horse attacks (sometimes called SubSeven). Trojan horses are programs that access your computer and allow a third party to control your PC. These are typically installed through e-mail attachments or running an infected program on your computer, similar to a virus.

The Policy Enforcement Team investigates each report of abuse received. For incidents originating from Insight network, we will thoroughly investigate and when the offender is located, take the appropriate action as per our Acceptable Use Policy and/or Terms of Service Agreement which can be found at our website. If the offender is from another network you should forward your report to that network. Due to the volume of reports received, we are unable to forward information on to other networks.

The evidence logs should be sent to the hacker's ISP. The hacker's ISP can be found by performing an IP address lookup at http://www.arin.net/whois/.

The "whois" information returned here will tell you the ISP, which usually has a an e-mail address of "abuse@ " or "postmaster@ " to receive such reports. E-mail sent to other accounts is likely to be ignored. Please visit http://www.arin.net for more info.

You perform searches on offending domain names here.

If it is listed in the database of known domains, a valid e-mail address for the domain will be shown. If the domain name is not a known domain, a default address will be shown that you can try. If the domain name isn't known, you can also CC: (carbon copy) to abuse@domain.name and hostmaster@domain.name. You can then report the abuse to the E-mail address generated, and/or CC: the addresses mentioned above.

CA offers free Virus and Spyware scanners.

Insight Broadband customers can take advantage of CA Internet Security Suite 2007 at no charge, which offers anti-virus and anti-spyware protection.